Customer Care in Healthcare Guidebook
UniversityOfHealthCare, 2005 - 143 páginas
The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.
Comentarios de la gente - Escribir un comentario
No encontramos ningún comentario en los lugares habituales.
Customer Care in Healthcare
Reorganizing for Customer and Patient Care
Customer and Patient Care
Provider Patient Relationships
Handling Difficult People
__ True __ ___ Evaluation ALLEGRA Learning Solutions American Nurses Credentialing Answer apologize appointment Behavioral Sciences better Board of Behavioral Board of Registered brochure Brutus Caesar California Board caller carrion crow company’s complaints Contact Hours Test continuing education credit corporate culture correct crow Customer and Patient customer satisfaction customer service customer’s customer/patient customers feel doctor doesn’t Edgar Schein example family member front-line employees give handle healthcare hospital ideas important Internet Jones LCSWs listen look managed care mission statement mussel nitroglycerine obstetrician ophthalmologist organization person phrase placebo effect practice problem procedure provider provider-patient provider’s PUTTING THE PATIENT receptionist Registered Nurses relationship response Review Question schedule situation someone staff sure surgery talk techniques Telling the patient treatment True __ False ultrasound understand upset customer waiting wrong