Settle It Out of Court: How to Resolve Business and Personal Disputes Using Mediation, Arbitration, and Negotiation

A Modern Horror Story. We Have Met the Enemy and He Is Us: How to Turn and Face OurDisputes. The Power of Ritual: How to Use Ritual to Resolve OurDisputes. Don't Panic, Plan: How to Brainstorm Our Strategy. ``The Play's the Thing'': How to Use Negotiation to ReachAgreement. Breaking Impasse: What to Do When We Don't Know What to Do. You Don't Have to Sue the Tar Out of Everybody: How to UseMediation to Achieve a Fair Result. Mopping Up: How to Make a Safe and Sound SettlementAgreement. No Retreat, No Surrender: How to Use Arbitration to End YourDispute. An Officer and a Gentleman: Choosing a Lawyer. The Higher Road to a Higher Ground: How to Do the Right Thingand Still Win. Notes. Index.